Questions about how the game works are best addressed to the in game support team if they are not answered here. The in game support team is made up of experienced players who volunteer to help out when you need a question answering.
To contact them you simply need to write an in game message to the recipient “Support” (without the “) and it will be automatically forwarded to one of them.
Messages to the support are automatically marked as read by the system even if the support did not read it yet. So please be patient until you receive an answer to your message. You should receive a response from them within 24 hours.